FAQ
1. How long does shipping take?
Our processing time is 2–4 business days. After your order is shipped, estimated delivery times are:
USA: 7–15 business days
UK & Europe: 8–18 business days
Australia & New Zealand: 8–18 business days
Other Countries: 10–20 business days
2. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Please allow 2–5 days for tracking updates to appear.
3. Can I change or cancel my order?
We can accept cancellations within 24 hours of purchase. After that, your order may already be processing and cannot be canceled. Please contact us at OceanAura Lights as soon as possible.
4. What if my package is delayed or lost?
If your order hasn’t arrived within 30 days of shipment, contact us and we’ll investigate with the shipping carrier.
5. Do you ship internationally?
Yes 🌍 we ship to most countries. Shipping times and customs fees vary depending on your location.
6. Will I have to pay customs or import fees?
International orders may be subject to customs fees or import taxes. These charges are the customer’s responsibility.
7. What payment methods do you accept?
We accept secure payments via:
Credit/Debit Cards (Visa, Mastercard, Amex, etc.)
8. What is your return policy?
You may return items within 14 days of delivery if they are unused, in original packaging, and in the same condition you received them. For details, please see our Refund & Return Policy.
9. My item arrived damaged, what should I do?
We’re sorry! Please email us at [Your Support Email] with your order number and a clear photo of the damaged item. We’ll arrange a replacement or refund.
10. How can I contact customer support?
You can reach us anytime at:
📧 max587190@gmail.com